Raven Services Corporation ("Raven") makes information and products available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. Raven reserves the right to change these terms and conditions, and the products, services, prices, and programs mentioned in this site at any time, at its sole discretion, without notice. Raven reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

Personal Information | Security and Quality of Personal Information | Cookies
Website Traffic | Links to Business Partner | Other Considerations
Policy Changes | Contact Information

Personal Information

As a leader in facilities management, Raven understands your desire to protect personal information. We intend to inform you how your personal information will be gathered, tracked or used, and to give you choices. If choices are not offered on web pages where your personal information is obtained, please select one of the communication channels at the bottom of this statement to indicate your communication preferences.

What Information we Gather and Track

We request personal information when you register , request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example:

1. If you register on-line with us, we will ask you for information necessary to complete the transaction - such as your name, address, and etc.
2. If you request technical support, we will ask you for information necessary to complete the transaction — such as your name address and information about your situation, and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How we use the Information we Gather and Track

We use personally identifiable information in the following ways:

1. To provide you with information about documents, products, services, newsletters, informative emails, and research on future service ideas or improvements;
2. To assist us in creating content that is relevant to you;
3. To provide you with special information that may be of interest to you;
4. To assist us in creating better services to meet your needs;
5. To allow you to download documents, information, or obtain access to services or otherwise engage in activities you select;
6. To help you quickly find documents, services or information important to you.

With Whom we may share Your Information

From time to time, we may provide your information to selected business partners to communicate to you information about products or services that they believe are important to you or your business. If you prefer that we not provide your information to our business partners, you may let us know using one of the methods described in this policy.

In addition, Raven retains the services of outside contractors to provide services for us. They may be used to provide technical support, or handle other issues. We require that these contractors keep the personal information of customers and employees secure and confidential. We also require that these contractors use personal information only on behalf of Raven .

Please be advised that in certain instances, it may be necessary for Raven to disclose your personal information to government officials or otherwise as required by our legal obligations.

Choice/Opt-Out

Raven provides a number of ways for you to ‘opt-out’ of receiving additional information from us or having us provide your personal information to our partners. We may offer you these choices at the time you give us your information.

If you are on a Raven's web page that requires personal information but does not offer communication choices, or would like to change your preferences for information that you have previously provided, please communicate with us via email or use one of the other communication channels at the bottom of this statement.

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by replying via email with unsubscribe in the subject line in the email.

Security and Quality of Personal Information

We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

Since Raven is a national company, we provide company information to our contract, satellite, or project offices. The personal information that you have provided to us may be transferred to other Raven offices around the nation. Also, in certain states, our outside contractors might undertake the collection, transferring, storage and processing of your information.

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that Raven does not have your current personal information, you can update it by communicating via email or use one of the other communication channels at the bottom of this statement.

Cookies

Raven may use cookies from time to time. A cookie is a unique text file that a Web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Raven may use cookies to personalize your pages at our web site, or to remember you when you register or request services. If you do not want Raven to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the information and/or services at our web site.

Raven may also use cookies to track your visit to our Web site. While our Web servers may automatically log your IP address, this information does not identify you and you remain anonymous.

We may track domain names, IP addresses, and browser types from people who visit our site. We use this information to track aggregate traffic patterns throughout Raven’s Web site. Such information is not correlated with any personal information.

At the Raven Web site, there may be a number of links to companies with whom we have a relationship. Raven is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.

We also link to co-branded web sites that are maintained by Raven and one or more of our business partners. When you submit information to one of our co-branded sites you may be submitting it to both Raven and our business partners and the privacy policies of these co-branded sites may differ from this privacy policy. We encourage you to read the privacy policies on any co-branded site to which you link for information on the privacy practices of that site.

Please remember that information you submit in a discussion group, forum. or email will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

In the event there is a major change to Raven's privacy practices, a prominent notice will be posted on our web site. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.

If you have any questions, comments, or would like to change your communication preferences, please contact us using one of the options below:

Contact through our website

www.RavenServices.us

Postal Mail

Raven Services Corporation
9626 Center Street, Suite 200
Manassas, VA 20110
Phone 703.368.8611
Fax 703.368.8450